Rough Whine Single

Digital Content:

Pictuers, music, any digtial content i.e instagram covers are finial sale

Merchandise

Merchandise credit/refund within 14 days of purchase. Merchandise must not be washed, worn or damaged. All original tags must be attached & accompanied by a valid receipt. Upon return your name, address, phone number and signature might be required for auditing purposes.

We do not offer refunds: 

All clearance items, gift cards, cosmetics, pierced jewelry, undergarments, hosiery (excluding socks), swimwear (bottoms), face masks and bodysuits are final sale. 

All items purchased under promotions i.e Buy 2 Get 1 Free, ect are not currentlyly eligible for an exchange.

 

ONLINE RETURN POLICY

Refunds by Mail are valid within 30 days from the original order date. Items must be returned unwashed, unworn, undamaged and with tags attached, accompanied by the invoice.

 

HOW DO I RETURN BY MAIL?

1. A return form is included in each package. If you have lost your return form, you can request a copy by contacting us.

2. Fill out all of the required information on the return form.

3. Securely pack your merchandise, return form and invoice in a box, envelope or bag of your choice. Use original packaging if possible.

4. Once your package is ready, choose a mail carrier, pay for postage, and send to the address that's included or contact us for shipping address.

5. We recommend that all returns be sent with a traceable carrier such as Canada Post, UPS or Canpar. Keep the return tracking number from the package you are returning, to ensure that the package has been delivered back to us.Return shipping is not refundable.

 

•  Once the return has been received and processed by our claims department, you will receive an email titled "Notice of Refund" which is a copy of the refund for your records.
•  The refund will be processed back onto the original method of payment used for purchase, and can take up to 5-7 business days after your return has been received.
•  Original shipping costs incurred are non-refundable.
•  Online returns are eligible for a refund only.

 

HOW DO I EXCHANGE BY MAIL?

Unfortunately, we don’t accept exchanges by mail at this time.

Canada & U.S

5-10 business days (from notification of shippment)

Worldwide

10-20 business days depending on location (you will bw notified if it's more)